This is a 6 month, contract working onsite 4 days per week in Cleveland, Ohio.
Our client is looking for an Email Deployment Specialist to join their client communications team on a full-time contract basis. In this role, you will be responsible for the end-to-end deployment of email through Adobe or Salesforce, ensuring that every email sent is accurate, fully functional, and rendered correctly across all devices types. This is an on-site position based in our client’s Cleveland office, requiring three to four days per week in office. The ideal candidate is a meticulous, organized professional who thrives in a fast-paced environment and is comfortable managing both routine and urgent email sends with precision.
Key Responsibilities
· Email Deployment & Quality Assurance
· Deploy and review emails as needed through Adobe Campaign and Journey Optimizer, including time-sensitive and urgent communications.
· Perform thorough pre-send quality control, to verify that content renders correctly, links function properly, and layouts display accurately across desktop, mobile, and webmail clients.
· Ensure brand consistency, formatting, and content integrity across all outbound emails for team.
· Performance Monitoring & Reporting
· Monitor email campaign performance and track key metrics including open rates, click-through rates, bounce rates, and deliverability.
· Generate and distribute regular performance reports to internal stakeholders, providing clear insights and identifying opportunities for optimization.
· Email Template Development
· Create reusable, standards-compliant Outlook email templates for MS Office that maintain visual consistency and function smoothly across diverse email clients.
· Maintain and update a library of templates to support ongoing campaign needs.
· Troubleshooting & Issue Resolution
· Diagnose and resolve email issues in real time, including rendering glitches, delivery failures, and sending errors.
· Identify root causes, implement corrective actions, and apply preventive measures to minimize future disruptions.
Qualifications
Required:
· Proven experience deploying email campaigns through Adobe Campaign and Journey Optimizer or Salesforce.
· Strong understanding of HTML and CSS as they apply to email development and rendering across major email clients (Outlook, Gmail, Apple Mail, etc.).
· Demonstrated experience with email QA processes, including cross-device and cross-client testing.
· Familiarity with email performance metrics and the ability to interpret and report on campaign data.
· Ability to build and maintain reusable email templates, with specific experience in Outlook/MS Office compatibility.
· Strong troubleshooting skills with a proven ability to resolve rendering, delivery, and sending issues.
· Excellent attention to detail and organizational skills.
· Ability to manage urgent, time-sensitive requests in a professional and composed manner.
Preferred:
· Experience working within a regulated industry such as financial services.
· Familiarity with email testing tools
· Basic understanding of email deliverability best practices and authentication protocols